Andromeda Cosmetics

ANDROMEDA COSMETICS

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SALES AND RETURN POLICY

1. All sales are final and cannot be cancelled once placed. We do not accept returns or exchanges, for sanitary reasons.

2. We will replace products with manufacturing damages, when evidence of the damaged product is given, and the product is returned to us. This does not apply to replace or exchange used items.

3.If an incorrect shipping address provided, the package is delivered back to us. The customer is responsible for covering the extra shipping fee.

4. Store credit will be offered as a refund. Under any circumstance, we do not refund money. (Shipping cost is not refundable)

5. Please note that when an item is described as a "pre-order", it means that your entire order will be shipped the date the item arrives to our warehouse. If you order other items along with the "pre-order" item, they will also be delayed. If you wish to receive the other items first, separate orders need to be placed.

GENERAL INFO

Working hours: Monday-Friday. Orders take 1-5 business days to process the order. Products will be shipped after payment. Claims must be made 24 hours after merchandise is delivered.

Emails and Direct Messages (via Instagram) take approximately 5-15 business days have a response. Please note that the wait time is due to high traffic and if you email us repeatedly, it could potentially cause your request to be further delayed. We operate on a first come, first serve term.

Store credit or claims are only valid 24 hours after receiving the package; after that we cannot offer store credit or exchange any merchandise.

WE ARE NOT RESPONSIBLE IF THE ADDRESS PROVIDED IS INCORRECT AND THE PACKAGE IS DELIVERED TO THE LOCATION. UNLESS WE HAVE EVIDENCE OF AN ERROR ON OUR END. ***WE ARE NOT RESPONSIBLE.***

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.

WE ARE NOT RESPONSIBLE FOR DELAYED PACKAGES BY USPS.

*We do not ship on weekends*

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